Questions buyers ask.
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Ordering
What is your minimum order?
We confirm the minimum for each product and destination when you send your enquiry. Tell us the product, the volume you have in mind and your port, and we quote from there.
Do you sell in small quantities?
No. Toridd supplies bulk quantities to importers, distributors, supermarket chains and processors.
Can you supply something that is not listed?
Ginger, dehydrated onion flakes, cashew nuts and cocoa beans are also available. Send us what you are looking for and we will tell you what we can source.
Samples
Can I get samples first?
Yes. Samples are paid for first: we confirm the sample and courier cost, you pay it, and we dispatch once payment is received. That cost is then deducted from your invoice on the first order that meets our minimum order quantity, provided you place that order within two months of your sample order.
Shipping and payment
Which shipping terms do you offer?
FOB Lagos is our standard term. CIF to a named port, such as London or Houston, is available on request.
How does payment work?
By bank wire transfer in USD, EUR or GBP. You pay 50% as an advance when the contract is signed and the other 50% against the Bill of Lading and shipping documents.
Which markets do you ship to?
The United States, Canada, the United Kingdom, the European Union, the Middle East and Asia.
Products and quality
What forms do the products come in?
Peppers are available whole, as flakes and as fine powder. Crayfish comes dried or ground. Hibiscus comes as dried calyces, sesame is raw and hulled, and shea butter is supplied in bulk.
Where do the products come from?
Peppers come from Western Nigeria, crayfish from Southern Nigeria and hibiscus from Northern Nigeria. Shea butter, sesame, egusi and ogbono come from selected producers across Nigeria.
Is each batch tested?
Yes. Every batch is lab-tested and covered by NAFDAC clearance, and you receive the laboratory report for the batch you buy.
Which documents come with a shipment?
Certificate of analysis, phytosanitary certificate, certificate of origin, commercial invoice, packing list, Form NXP and Bill of Lading. We add any further document your market requires.
Still have a question?
We reply with a quote within one business day.